Frequently Asked Questions
š First-Time Customer Offer
Welcome Couponā Subscribe to our mailing list to receiveUS$20 offyour first purchase overUS$60
š³Ā Payment Methods
We currently only acceptPayPalfor secure transactions.
š Country & Currency Options
BeFlorae supportsglobal regions, including the US, UK, Canada, Germany, Italy, France, Japan, South Korea, and more, and a few currencies could be selected for referrence.
š¦ Shipping & Processing & Order Modification
Order Processing: Typically completed within 1ā3 business days.
Order ModificationĀ ā If you need to modify or cancel your order, please contact us within a workday of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.
Shipping OptionsĀ ā Our products are all shipped from our warehouse in China.
Free shipping is available for orders of USDāÆ100 or more; orders below USDāÆ100 incur a USDāÆ10 shipping fee.
TrackingĀ ā You'll receive a confirmation email with tracking info once dispatched, and international parcels are expected to be received within 3 weeks.
š Returns & Exchanges & Damage products
Please feel free to contact for anything you might concern:Ā findmehere@beflorae.com
For any damaged products, we will refund or reship (if available) , please contact us within 48 hours of delivery.Ā Refunds will be made to the original payment method.
Returns must be made within 10 days of delivery. All returned items must be in original condition with tags and wrappings(where applicable). Once criteria met, full refunds will be made in 5 weekdays. Original shipping charges will not be refunded.
For custom-made products returns or exchanges are not accepted since each arrangement is handcrafted upon order. Please allow 7-14 days for processing your refund after return delivery.
Things you might interest
Why choose BeFlorae?
1. Ultra-Realistic Design with Artistic Craftsmanship
BeFlorae collaborates with skilled florists, craftsmen, and designers from around the world to create highly lifelike floral arrangementsāthink real-touch roses, peonies, orchids, and seasonal favourites like ranunculus and gloriosa. These pieces are meticulously designed to mimic the delicate details and softness of real flowers.
2. Sustainability Meets Low Maintenance
These arrangements are a sustainable alternative to fresh flowersāno watering, trimming, or wilting. BeFloraeās faux blooms retain their beauty indefinitely, making them perfect for long-term dĆ©cor, gifts, or special occasions.
3. Versatile Range Tailored for Every Need
Whether you're looking to enhance your home dĆ©cor, celebrate a special moment, or craft the perfect gift, BeFlorae offers a diverse lineupāfrom individual stems and curated arrangements to DIY kits and accessories.
Know more about BeFlorae
What should I expect from BeFlorae?
When ordering from BeFlorae, youāll receive a beautifully crafted artificial florae delivered with thoughtful service and clear support if anything goes wrong. The processāfrom order confirmation to potential returnsāis straightforward and customer-friendly, aligned with our commitment to quality and satisfaction.
Need help with per-product packaging details or styling tips once your arrangement arrives? Just let me knowāhappy to assist! findmehere@beflorae.com
How should I keep BeFlorae product?
Immediate Care Upon Receiving
Gently remove your arrangement from its packaging. Easily decompress them, lightly reshape and separate the petals and leaves to restore natural form. This step helps set the arrangement right from the start.
Cleaning & Maintenance
Use a soft microfiber cloth, a fabric duster, or a clean makeup brush to gently dust petals and leavesāstart from the top and work downward to avoid redistributing dust.
Care & Display Guidelines
Avoid direct sunlight and heat: Prolonged exposure can fade colors or damage materials.
Steer clear of humidity: High moisture environments (e.g. bathrooms) can harm faux materials over time.
Keep indoors: Unless specified as UV-protected for outdoor use, artificial blooms are best displayed inside.